1 reviews | Active since Jan 2015
Impossible to cancel from Rain.
My husband and I both work from home so good internet is important. We canceled on the 29th of April because our internet were very unreliable and they said they will resolved the issue but it did not got resolved, time after time. We installed Fiber and called Rain to cancel (***). They said we have to pay one more month (May). I stated that it is not stated specifially in the contract and the contract is unclear as well as ambiguous but we agreed. They will come pick up the device. We are now the 1st of June 2022: SURPRISE!!! Contract was not cancelled and device was not picked up and this is OUR fault. It will take another month to cancel and they will subtract money AGAIN. They said we used internet: We was not even aware we used internet because it is CANCELED. I think if we had a drop in the internet, the devices automatically connects with the Rain but we was not aware of this as our internet was canceled. But, as we stated this morning: I've read through the whole contract. Their contract is unclear and umbiguous. Umbiguity in the contract favours the party who did not draw up the contract = us. Rain, this will not be the last you hear from us. :-)
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Thank you! I greatly appreciate it.
I have since realized that the internet that was being used was by the people that visited in our flat. We thought it connected to our Fiber because we thought our Rain internet was cancelled. So, our guests accidently connected to the Rain.
But, thank you for your reply.
Thank you! I greatly appreciate it.
I have since realized that the internet that was being used was by the people that visited in our flat. We thought it connected to our Fiber because we thought our Rain internet was cancelled. So, our guests accidently connected to the Rain.
But, thank you for your reply.
Thank you but we are trying to get our money back for the money that were decucted for June as we thought our internet was already cancelled. It was only cancelled today, on the 3rd of June 2022, although the sim card was only cancelled on the 29th of April 2022 from our side. We feel it is unfair from Rain to deduct another month although we already cancelled from our side on the 29th of April.
Thanks
Thank you but we are trying to get our money back for the money that were decucted for June as we thought our internet was already cancelled. It was only cancelled today, on the 3rd of June 2022, although the sim card was only cancelled on the 29th of April 2022 from our side. We feel it is unfair from Rain to deduct another month although we already cancelled from our side on the 29th of April.
Thanks