RW
Roslyn W
1 reviews | Active since Nov 2022
08 Nov 2022, 09:39
Impossible to cancel!
I have been trying to cancel my account since April 2022. Every time I call I get told it is escalated and that yes, they have seen my 20 or so emails.. then they just debit me again with the next invoice.
They have the device, I cancelled via email AND their support ticket system. They now owe me R3500. And still they keep debiting.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
08 Nov 2022, 09:43Hi Roslyn .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply08 Nov 2022, 09:43
Official
Hi Roslyn .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
RW
Roslyn W's updateReviewer Update
08 Nov 2022, 09:54The device was collected in May........ I am in Australia, this was a short term contract with all info provided multiple times. Please check your records and then reply again because I am tired of spending money calling internationally.
RW
Roslyn W's update08 Nov 2022, 09:54
Reviewer Update
The device was collected in May........ I am in Australia, this was a short term contract with all info provided multiple times. Please check your records and then reply again because I am tired of spending money calling internationally.
RW
Roslyn W's updateReviewer Update
08 Nov 2022, 09:55And WHY was this not done the first times I have escalated?? Please read all the email history, beyond unacceptable, I was such an advocate since the setup and service was so good, until I had to leave the country and it became so difficult to get the service cancelled and you just kept taking money.
RW
Roslyn W's update08 Nov 2022, 09:55
Reviewer Update
And WHY was this not done the first times I have escalated?? Please read all the email history, beyond unacceptable, I was such an advocate since the setup and service was so good, until I had to leave the country and it became so difficult to get the service cancelled and you just kept taking money.
Rain's replyOfficial
20 Dec 2022, 09:43My pleasure.
Rain's reply20 Dec 2022, 09:43
Official
My pleasure.