Important Advice- Do Not Consider Rain as a Option for a Network Provider

I had an issue with of a dead router and Rain didn’t care to contact me for over 2 weeks of complaining till I cancelled my services. I then reconsidered my decision and reconnected my services due to the fact that fibre was going to take about 2-3weeks to be connected and I needed network service ASAP. I wish I had had waited for the fibre as I still do not have network as I received a new router and the sim was activated immediately however I haven’t had a network connection ever since accepting delivery on Thursday the 22nd and when contacting the call centre their agents just lie and say you’ll be connected in the next 20mins just to get you off the phone.

I sent a direct message on their Twitter account which is so useless and was told there’s an outage around my area and technicians are working around the clock to fix it. Why is the Twitter account not updating the customers of outages and giving regular updates? We should be spending our money to keep phoning asking for updates! We must now pop out more money to try and get connected whilst we wait on their incompetence?! This company is the worse of them all!!!