Immediate cancellation request

I have been calling Rain call center several times for assistance with the cancellations of the services.

I have not been able connect to the internet since January 2021, I reported the connection issues to Rain and they tried to assist without success.

They even advise me to do a sim swap and I did but the problem persist hence I requested for the cancellation.

I am unable to cancel over the website from the 25 January 2021 , I tried again to cancel in February 2021 over the website, I called the help center 3 times they advised that they cannot cancel as well on their side and they logged a ticket number: *** to billing.

I have not received any response from the ticket, I am paying for the services I cannot make use of since January 2021..

Please terminate the services with immediate effect and refund me the subscription debited in February 2021 as I did not make use the services paid for.