Im starting to regret my decisions i made with Rain

Can someone from Rain customers support please just call me for some reason on my Router the network light is red since 28/04/2022. till now. i have only app**** for this package on the 13/04/2022. and received it on the 22nd of April. it did work 100% till now.

Im starting to regret my choices i made with Rain. They where spot on with calling me when i app**** online. But as soon as theres a problem they don't even do the effort to come back to me after so much airtime and time's been wasted just to get through to customers support and tickets been send and still not even a answer