IM SO DONE WITH RAIN

I would like to Congratulate Rain for being the WORST service provider ever. If you want to feel dissatisfied, frustrated, angry, disappointed you name it… Then Rain is for you.

have been contacting Rain call center every month since January to cancel my previous sim (subscription) after upgrading to 5G Rain Box. They debited my account in March month after doing an EFT payment. The call center agents unfortunately can’t see that I have overpaid them, yet they see the payments. My question is how come the accounts department can’t pick it up. Or are they just as useless as the consultants. As I’m writing this review, I’m holding on for the consultant to get back to me (this is the 3rd call for the day so far) … I’m so frustrated right now.

Every month my internet gets cut off for non-payment of a subscription that I’m not using. So, every month I need to hold the line to speak to someone…explain my situation once again. who tells me the same stuff that the consultant told me the previous month. Just to go through the same frustration and anger the next month.

How the heck can it be so hard to CANCEL a Subscription on your side.

Yet when applying its hassle free. NO PROBLEMS AT ALL…. No having to wait on this department…. Or that department…. Or being escalated…. Etc. etc. etc. You apply now and by the next day latest you are sorted with Wi-Fi.

I don’t see the difference in signing up and cancelling a subscription. In fact, cancelling a subscription should be as simple as pressing the Cancel button and pressing submit. THAT’S IT.

Unless rain is using a totally different software that makes the whole procedure difficult. (Which I doubt very much) Or they just a service provider ripping people off from there hard earned money...

You will deduct money from our accounts, let us go through all this frustration. I really don't think its fair...

Just know that today was my last call to you.. IM SO DONE WITH RAIN. IM Changing my bank details. You wont be able to deduct from my account. I think this is the only way to cancel a subscription with you.

Thank you Rain.. For the worst service ever.....