I'm really running out of patience

Imagine I made payment on the 15th of this month and I still haven't got my minutes. I'm really trying to be patient but I'm feed up now. These minutes are part of the plan that's why I got rain cause my job demands I make calls now I've put myself out of budget after paying them and actually buying airtime when I'm supposed to have minutes I'm feed up now I've really had it. Everyday I'm told an assistant will get back to me till today the support team continues to fail me