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zukisa Y
1 reviews | Active since Feb 2016
28 Mar 2025, 08:27
I'm in limbo
I logged two service requests ***0 and ***6 with rain regarding my discontinued service. I sent my proof of FET payment and bank statement to *** to show that I paid R925 for a service that is R625, I overpaid. I have been disconnected for two days now and when I attempt to make a payment I owe R1250, that is insane. Why am I forwarding all this documentation to the billing team if it's not going to be reviewed? Last month I got helped through Hello Peter but the account balance was not fixed
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
28 Mar 2025, 08:54Hi zukisa,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply28 Mar 2025, 08:54
Official
Hi zukisa,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
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zukisa Y's updateReviewer Update
28 Mar 2025, 09:49Please send me your email address so that I can send all my evidence to you
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zukisa Y's update28 Mar 2025, 09:49
Reviewer Update
Please send me your email address so that I can send all my evidence to you
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zukisa Y's updateReviewer Update
31 Mar 2025, 12:34Hi
I am still waiting on your feedback and still without internet. Based on the proof of payment provided my outstanding balance should be R325 and not R1249.
I am still waiting on your feedback and still without internet. Based on the proof of payment provided my outstanding balance should be R325 and not R1249.
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zukisa Y's update31 Mar 2025, 12:34
Reviewer Update
Hi
I am still waiting on your feedback and still without internet. Based on the proof of payment provided my outstanding balance should be R325 and not R1249.
I am still waiting on your feedback and still without internet. Based on the proof of payment provided my outstanding balance should be R325 and not R1249.
zY
zukisa Y's updateReviewer Update
03 Apr 2025, 15:06I am sitting without internet again, and I know I still have credit for R300. I was redirected to pay via Peach Payment. I have sent all types of evidence, including my bank statement, to prove that I paid, and the balance is still R1249. What kind of operation are you running? You failed to provide feedback on this issue for an entire month. I am taking my business elsewhere, I just want to be refunded.
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zukisa Y's update03 Apr 2025, 15:06
Reviewer Update
I am sitting without internet again, and I know I still have credit for R300. I was redirected to pay via Peach Payment. I have sent all types of evidence, including my bank statement, to prove that I paid, and the balance is still R1249. What kind of operation are you running? You failed to provide feedback on this issue for an entire month. I am taking my business elsewhere, I just want to be refunded.