1 reviews | Active since Jun 2023
I'm extremely frustrated with the experience I've had so far
I'm extremely frustrated with the experience I've had so far. The constant excuses and apologies for the inconvenience are not helpful. I've been woken up multiple times with promises of assistance, only to be met with troubleshooting attempts by different representatives. I've had to explain my issue repeatedly to multiple supervisors, which is exhausting. It seems like there's a lack of cohesion and clarity in the resolutions offered, and the inconsistent information from the call center is misleading. I believe your employees need more comprehensive training to address customer issues effectively and respectfully. I implore you to take ownership of the problem and offer a concrete solution, rather than perpetuating the cycle of frustration.
Could you please confirm via phone call? I was expecting a call this afternoon, but I haven't received one yet. As a reminder, I provided an alternative phone number in case my primary number is unreachable. Additionally, I have a new inquiry that I'd like to discuss, but I haven't received any assistance yet. Please let me know when I can expect a call to address both matters.
Could you please confirm via phone call? I was expecting a call this afternoon, but I haven't received one yet. As a reminder, I provided an alternative phone number in case my primary number is unreachable. Additionally, I have a new inquiry that I'd like to discuss, but I haven't received any assistance yet. Please let me know when I can expect a call to address both matters.
I'm concerned about the inconsistency in the information I've received. I was assured that a callback was arranged on my behalf and that I would receive a call from a manager or supervisor. However, I haven't received any call. This contradiction raises doubts about the accuracy of the information and makes me question who is providing truthful updates.
I'm concerned about the inconsistency in the information I've received. I was assured that a callback was arranged on my behalf and that I would receive a call from a manager or supervisor. However, I haven't received any call. This contradiction raises doubts about the accuracy of the information and makes me question who is providing truthful updates.