BN
Bianca N
1 reviews | Active since Jun 2023
16 Jul 2024, 13:19
I'm extremely disappointed with Rain's service, communication, and product knowledge since 2022
I'm extremely disappointed with Rain's service, communication, and product knowledge since 2022. As a loyal customer, I've faced rudeness, muted calls, and poor treatment from representatives. I've had to deal with six reps to get decent help, which is unacceptable. The lack of empathy is disheartening, especially since we rely on your internet services. Anga failed to call me back and didn't follow up on my request. However, Dumisani Motjotji was patient and helpful and totally understanding, Ndiyabulela Bhuti. I'm shocked by the poor customer service, and it's only my trust in the service itself that keeps me from switching providers. I hope you take my feedback seriously and improve your customer support.
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Replies (9)0
Replies (9)BN
The lack of empathy and understanding from your team is disheartening, especially since many of us rely on your internet services for productivity and relaxation. I'm appalled by the behavior of some representatives, particularly.
I'm shocked and disheartened by the poor customer service I've received, and it's only my trust in the service itself not the people who represent the service when we need extra guidance from that keeps me from switching providers. I hope you take my feedback seriously and take necessary steps to improve your customer support.
Bianca N's updateReviewer Update
16 Jul 2024, 13:33The lack of empathy and understanding from your team is disheartening, especially since many of us rely on your internet services for productivity and relaxation. I'm appalled by the behavior of some representatives, particularly.
I'm shocked and disheartened by the poor customer service I've received, and it's only my trust in the service itself not the people who represent the service when we need extra guidance from that keeps me from switching providers. I hope you take my feedback seriously and take necessary steps to improve your customer support.
BN
Bianca N's update16 Jul 2024, 13:33
Reviewer Update
The lack of empathy and understanding from your team is disheartening, especially since many of us rely on your internet services for productivity and relaxation. I'm appalled by the behavior of some representatives, particularly.
I'm shocked and disheartened by the poor customer service I've received, and it's only my trust in the service itself not the people who represent the service when we need extra guidance from that keeps me from switching providers. I hope you take my feedback seriously and take necessary steps to improve your customer support.
Rain's replyOfficial
16 Jul 2024, 14:38Hi Bianca B,
We are always looking to improve your experience, as we value all our customers.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience, as we value all our customers.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
Rain's reply16 Jul 2024, 14:38
Official
Hi Bianca B,
We are always looking to improve your experience, as we value all our customers.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
We are always looking to improve your experience, as we value all our customers.
Please let us know if there is any particular incident or issue you need assistance with so we may look into it.
Regards,
rain.
BN
Hi Rain, I'm following up on my previous complaint. I need assistance with my plan upgrade. My old plan was the Off-Peak Hours Plan ,which was upgraded to the new Rain plan (Rain one). However, I received an email stating that my old plan would be deactivated within five hours. The issue is that the new modem sent to me is not connecting to the internet. Please help me navigate this issue and resolve the connectivity problem. I'd appreciate your prompt assistance.
Bianca N's updateReviewer Update
16 Jul 2024, 14:55Hi Rain, I'm following up on my previous complaint. I need assistance with my plan upgrade. My old plan was the Off-Peak Hours Plan ,which was upgraded to the new Rain plan (Rain one). However, I received an email stating that my old plan would be deactivated within five hours. The issue is that the new modem sent to me is not connecting to the internet. Please help me navigate this issue and resolve the connectivity problem. I'd appreciate your prompt assistance.
BN
Bianca N's update16 Jul 2024, 14:55
Reviewer Update
Hi Rain, I'm following up on my previous complaint. I need assistance with my plan upgrade. My old plan was the Off-Peak Hours Plan ,which was upgraded to the new Rain plan (Rain one). However, I received an email stating that my old plan would be deactivated within five hours. The issue is that the new modem sent to me is not connecting to the internet. Please help me navigate this issue and resolve the connectivity problem. I'd appreciate your prompt assistance.
BN
Bianca N's updateReviewer Update
16 Jul 2024, 20:08Hi.
Thank you once again, I appreciate the assistance.
Thank you once again, I appreciate the assistance.
BN
Bianca N's update16 Jul 2024, 20:08
Reviewer Update
Hi.
Thank you once again, I appreciate the assistance.
Thank you once again, I appreciate the assistance.
BN
Bianca N's updateReviewer Update
17 Jul 2024, 05:23Hi,
Please may I get a follow up regarding my new plan as I have not had any internet connection since yesterday. A representative called mid evening 18:00 - 19:35 and she helped me and the Internet got stable for a while and from there I have not had any Internet connection.
Please may I get a follow up regarding my new plan as I have not had any internet connection since yesterday. A representative called mid evening 18:00 - 19:35 and she helped me and the Internet got stable for a while and from there I have not had any Internet connection.
BN
Bianca N's update17 Jul 2024, 05:23
Reviewer Update
Hi,
Please may I get a follow up regarding my new plan as I have not had any internet connection since yesterday. A representative called mid evening 18:00 - 19:35 and she helped me and the Internet got stable for a while and from there I have not had any Internet connection.
Please may I get a follow up regarding my new plan as I have not had any internet connection since yesterday. A representative called mid evening 18:00 - 19:35 and she helped me and the Internet got stable for a while and from there I have not had any Internet connection.
BN
Bianca N's updateReviewer Update
17 Jul 2024, 05:29Just incase a representative calls and does not get ahold of me with my profile number, they may my alternative Rain number. The number is ***
BN
Bianca N's update17 Jul 2024, 05:29
Reviewer Update
Just incase a representative calls and does not get ahold of me with my profile number, they may my alternative Rain number. The number is ***
BN
Bianca N's updateReviewer Update
18 Jul 2024, 12:49Hi,
I would appreciate the escalation as it’s been 2 days and the matter is not resolved and it’s becoming a bit concerning and frustrating trying to be calm and patient with the matter.
I would appreciate the escalation as it’s been 2 days and the matter is not resolved and it’s becoming a bit concerning and frustrating trying to be calm and patient with the matter.
BN
Bianca N's update18 Jul 2024, 12:49
Reviewer Update
Hi,
I would appreciate the escalation as it’s been 2 days and the matter is not resolved and it’s becoming a bit concerning and frustrating trying to be calm and patient with the matter.
I would appreciate the escalation as it’s been 2 days and the matter is not resolved and it’s becoming a bit concerning and frustrating trying to be calm and patient with the matter.
BN
Bianca N's updateReviewer Update
18 Jul 2024, 16:19I still have not received any help whatsoever, I’ve tried calling in but as per usual I get muted and dropped on, misleading information even when I have explained the situation more than once. Rain please advise, if you were in my shoes, what were you going to do?
BN
Bianca N's update18 Jul 2024, 16:19
Reviewer Update
I still have not received any help whatsoever, I’ve tried calling in but as per usual I get muted and dropped on, misleading information even when I have explained the situation more than once. Rain please advise, if you were in my shoes, what were you going to do?
BN
Bianca N's updateReviewer Update
18 Jul 2024, 18:26I’ve been trying to call again, 10 minutes just to get assistance, an agent picked up and acted as if they can not hear me?!!!!!! And dropped the call. I’m getting to a point where I no longer want the services offered. This is enough now!!!!!!!!
BN
Bianca N's update18 Jul 2024, 18:26
Reviewer Update
I’ve been trying to call again, 10 minutes just to get assistance, an agent picked up and acted as if they can not hear me?!!!!!! And dropped the call. I’m getting to a point where I no longer want the services offered. This is enough now!!!!!!!!