TT
Tiego T

1 reviews | Active since Oct 2023

01 Jun 2024, 13:21

I'm done with rain I want my refund ans cancelation

On the 22nd of May 2024 I called rain to cancel my subscription but they said they will escalate my matter to the cancellation department and they didn't call me,I called their cancellation department and they said they will get back to me ,I called them again on the 30th May same thing happened, no one called me back and mind you they deducted my monthly fee on the 25th even though I asked them for cancelation on the 22nd

Honestly I'm sick and tired of rain this is my second time complaining using this platform and it seems its the only way they will get back to me besides hellopeter.com no one come back to me

Inshort I need my refund and cancelation of their service

Below I have attached my references ***434411

0
Replies (4)
Rain
Rain's reply01 Jun 2024, 14:07
Official
Hi Tiego T

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TT
Tiego T's update01 Jun 2024, 15:48
Reviewer Update
It seems like you are taking your time please get back to ASAP
TT
Tiego T's update02 Jun 2024, 15:49
Reviewer Update
Thank you but I would not recommend rain I'm not happy at all they are forever overcharging and their network is poor whether it's 4G or 5G so rain is just pocketing money they don't care about customer care ,I even opted a Fibre which is unlimited for only R379 from a company called Netninenine wooow I'm very happy with everything so I canceled rain ,if you also want that Fibre you can reply here I will connect you

Rain is bull****
Rain
Rain's reply03 Jun 2024, 10:32
Official
Hi Hi Tiego T,

We apologize for letting you down. It's not the level of service we aim to deliver, it's unfortunate that you had to leave.

Regards,
rain.