PW
Patience W

1 reviews | Active since Oct 2022

04 May 2023, 12:12

I’m done for good this time, worst ever isp

Here we go again. I had my 5G cancelled in feb because of bad service, bad connection and also my router had broken and you guys did not bother attending to that with a replacement or repair. I received a confirmation of the cancellation Hi Patience ,

Thank you for contacting rain

Hope you are well

As per your request for the cancellation of your 5G service , your service is scheduled for cancellation is done successfully it will be cancel on 28th February 2023.

As per rain policy cancellation are done at the end of the month.

Cheers

rain South Africa

Reference Number: ***—— right.I have a 4g which I got after and which I also want to cancel immediately as I never want to deal with your nonsense anymore. I received a notification on the 2nd May that 1028 Rand has been debited from my FNB. Can you explain how the hell am I owing you that much . You have failed countless time to deliver . I need my refund asap. I have no desire in deal with rain ever in my life . Call me or respond here asap ***.

0
Replies (7)
Rain
Rain's reply04 May 2023, 12:13
Official
Hi Patience.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
PW
Patience W's update04 May 2023, 12:22
Reviewer Update
Proceed with cancelled asap ,
, I spoke to 2 agent in feb about this issue. Told them it wasn’t switching on at all, I’m suspecting it was an after effect from loadshedding. at the mean time I had to get my own replacement from a friend and requested for a cancellation thereafter. I was advised one of the tech will come and have a look at it but no one ever came .
PW
Patience W's update04 May 2023, 13:19
Reviewer Update
I just told you that I did take out the 5g sim and used a router I got from a friend. The sim was ever on ???
PW
Patience W's update04 May 2023, 13:20
Reviewer Update
If you can trace this you will realise i stopped using your router in Feb as I was awaiting replacement I never got
PW
Patience W's update04 May 2023, 14:30
Reviewer Update
What do you mean pass on ? I cancelled in Feb and you guys did not cancel it until now . I want to know if I’m getting my refund back or not so I take my next steps???
PW
Patience W's update04 May 2023, 15:18
Reviewer Update
Did you also cancel the 4g ?. I have not used the 4g this month I do not intend to use it ….another thing I am trying to book a date for the collection I am available from the 25th of May as I am in cpt at the moment . So please allow for those dates.Thank you for nothing!
PW
Patience W's update04 May 2023, 15:30
Reviewer Update
I never even agreed to this boost promo I was charged , you people are the worst !!!!!