WB
Willem B

1 reviews | Active since Jan 2025

02 Feb 2025, 13:12

I'm busy with a court case so that I can have peace of mind and get each cent back that you are currently costing me as well as lawyers fees if I win the court case. I will not stop until this matter is resolved

I was with rain for more than 2 years paying my subscription each and every month without any problems. I cancelled my subscription on 21 December 2024 with them as I was paid up until 31 December 2024. Now every day they are trying to take R569. 00 from my Capitec account. After I've sent the cancelation mail I called them as well to make sure they cancel it. I received an email stating that the courier will contact me to uplift their rooter and everything was done.

I just want to know how can they still try and take money from my account and who is going to pay all the bank fees? I also requested all email stating I owe them money as well as all my invoices from day one to see where I skipped or where I did not pay them in full.

0
Replies (5)
Rain
Rain's reply02 Feb 2025, 13:44
Official
Hey Willem B,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
WB
Willem B's update02 Feb 2025, 13:46
Reviewer Update
So I'm asking to stop trying to take money from my account. Stop harassing me and please cancel my subscription as was asked on 21 December 2024
WB
Willem B's update02 Feb 2025, 13:48
Reviewer Update
Please send me where I owe you as I paid in advance every month
WB
Willem B's update02 Feb 2025, 13:49
Reviewer Update
Please email me all the docs as requested long ago. Statements from day one up to end of December 2024
WB
Willem B's update02 Feb 2025, 16:36
Reviewer Update
I'm refusing to pay as I requested a service from you and now you want me to do your work. As I stated in my email the reason for my cancelation is that there is no service at rain and that the people working there are ***********. Please black list me or do whatever you need to do but until I don't have proof I'm not paying a cent. I'm also changing my banking details tomorrow so you can now leave me alone