SD
Sybil D
1 reviews | Active since Jul 2011
23 Dec 2022, 07:38
*******LY DEBITED MY ACCOUNT
Good day
Kindly be advised that I have cancelled my internet with Rain because since the 19 October 2022 till the 20 November2022 I had no communication despite several attempts to contact them. I was then forced to source out another service provider.
To my surprise they have *******ly debited my bank account for R728 for services not provided.I called on the 21 December 2022 to confirm that my account with Rain was cancelled and have a reference number.
Please can this money be immediately paid back into my account today.It is an unexpected debit order that went off my account and now I am short on my other payments.
Kind regards Sybil Dunn ***
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
23 Dec 2022, 08:26Hi Sybil
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply23 Dec 2022, 08:26
Official
Hi Sybil
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SD
Sybil D's updateReviewer Update
24 Dec 2022, 08:27Reference ***
With that reference I have confirmed my cancellation with Rain. How can you charge me for November when I never use your services & had no connection. Please check my profile. You have *******ly debited my account & I request my refund urgently.
Kind regards
Sybil Dunn
***
With that reference I have confirmed my cancellation with Rain. How can you charge me for November when I never use your services & had no connection. Please check my profile. You have *******ly debited my account & I request my refund urgently.
Kind regards
Sybil Dunn
***
SD
Sybil D's update24 Dec 2022, 08:27
Reviewer Update
Reference ***
With that reference I have confirmed my cancellation with Rain. How can you charge me for November when I never use your services & had no connection. Please check my profile. You have *******ly debited my account & I request my refund urgently.
Kind regards
Sybil Dunn
***
With that reference I have confirmed my cancellation with Rain. How can you charge me for November when I never use your services & had no connection. Please check my profile. You have *******ly debited my account & I request my refund urgently.
Kind regards
Sybil Dunn
***
SD
Sybil D's updateReviewer Update
24 Dec 2022, 12:42Please refund my money. So how do I have a reference number for my cancellation.
SD
Sybil D's update24 Dec 2022, 12:42
Reviewer Update
Please refund my money. So how do I have a reference number for my cancellation.
SD
Sybil D's updateReviewer Update
24 Dec 2022, 19:38Good day
This is really frustrating going back and forth when it is quite simple you have debited my account without my permission for services not rendered.
Please refer to my review on HelloPeter on the 21 November 2022 heading; TERMINATION OF CONTRACT and see your reply. My call with the reference number was to confirm that my contract was cancelled and your consultant advised that she can see that I did not have internet connection. How do you *******ly debit someone's account. Check my profile and you would see how many calls, emails and reviews were sent due to non connectivity.
I have called and requested to speak to a supervisor or manager and I was told they are not available.
Kindly refund my money urgently.
This is really frustrating going back and forth when it is quite simple you have debited my account without my permission for services not rendered.
Please refer to my review on HelloPeter on the 21 November 2022 heading; TERMINATION OF CONTRACT and see your reply. My call with the reference number was to confirm that my contract was cancelled and your consultant advised that she can see that I did not have internet connection. How do you *******ly debit someone's account. Check my profile and you would see how many calls, emails and reviews were sent due to non connectivity.
I have called and requested to speak to a supervisor or manager and I was told they are not available.
Kindly refund my money urgently.
SD
Sybil D's update24 Dec 2022, 19:38
Reviewer Update
Good day
This is really frustrating going back and forth when it is quite simple you have debited my account without my permission for services not rendered.
Please refer to my review on HelloPeter on the 21 November 2022 heading; TERMINATION OF CONTRACT and see your reply. My call with the reference number was to confirm that my contract was cancelled and your consultant advised that she can see that I did not have internet connection. How do you *******ly debit someone's account. Check my profile and you would see how many calls, emails and reviews were sent due to non connectivity.
I have called and requested to speak to a supervisor or manager and I was told they are not available.
Kindly refund my money urgently.
This is really frustrating going back and forth when it is quite simple you have debited my account without my permission for services not rendered.
Please refer to my review on HelloPeter on the 21 November 2022 heading; TERMINATION OF CONTRACT and see your reply. My call with the reference number was to confirm that my contract was cancelled and your consultant advised that she can see that I did not have internet connection. How do you *******ly debit someone's account. Check my profile and you would see how many calls, emails and reviews were sent due to non connectivity.
I have called and requested to speak to a supervisor or manager and I was told they are not available.
Kindly refund my money urgently.
SD
Sybil D's updateReviewer Update
25 Jan 2023, 11:41Good day
Kindly be advised that on the 4 January 2023, I spoke to your supervisor, Shubham. He confirmed that I was charged for services not used and promised that he will sort out the matter and refund me. To this date I have not received my refund an amount of R728 which was *******ly debited on the 23 December 2022.
Please refer to my call on the 4 January 2023, as you have advised that all calls are recorded. Please check my profile to see all communication.
Just for the record Rain offers poor customer care. You go through a call centre and the consultant refuses to put you through to a supervisor. I insisted then I was told the supervisor is busy. So I said I will wait. I waited on the line for more than 45minutes. When I spoke to Shubham. They said their policy is not to give you their surnames. Also you can not communicate via email. So unfortunately you can not get anything resolved via their call centre or emails.
I trust that as Shubham represents your company Rain, he will honour his word and refund me soon.
Kind regards,
Sybil Dunn
***6
Kindly be advised that on the 4 January 2023, I spoke to your supervisor, Shubham. He confirmed that I was charged for services not used and promised that he will sort out the matter and refund me. To this date I have not received my refund an amount of R728 which was *******ly debited on the 23 December 2022.
Please refer to my call on the 4 January 2023, as you have advised that all calls are recorded. Please check my profile to see all communication.
Just for the record Rain offers poor customer care. You go through a call centre and the consultant refuses to put you through to a supervisor. I insisted then I was told the supervisor is busy. So I said I will wait. I waited on the line for more than 45minutes. When I spoke to Shubham. They said their policy is not to give you their surnames. Also you can not communicate via email. So unfortunately you can not get anything resolved via their call centre or emails.
I trust that as Shubham represents your company Rain, he will honour his word and refund me soon.
Kind regards,
Sybil Dunn
***6
SD
Sybil D's update25 Jan 2023, 11:41
Reviewer Update
Good day
Kindly be advised that on the 4 January 2023, I spoke to your supervisor, Shubham. He confirmed that I was charged for services not used and promised that he will sort out the matter and refund me. To this date I have not received my refund an amount of R728 which was *******ly debited on the 23 December 2022.
Please refer to my call on the 4 January 2023, as you have advised that all calls are recorded. Please check my profile to see all communication.
Just for the record Rain offers poor customer care. You go through a call centre and the consultant refuses to put you through to a supervisor. I insisted then I was told the supervisor is busy. So I said I will wait. I waited on the line for more than 45minutes. When I spoke to Shubham. They said their policy is not to give you their surnames. Also you can not communicate via email. So unfortunately you can not get anything resolved via their call centre or emails.
I trust that as Shubham represents your company Rain, he will honour his word and refund me soon.
Kind regards,
Sybil Dunn
***6
Kindly be advised that on the 4 January 2023, I spoke to your supervisor, Shubham. He confirmed that I was charged for services not used and promised that he will sort out the matter and refund me. To this date I have not received my refund an amount of R728 which was *******ly debited on the 23 December 2022.
Please refer to my call on the 4 January 2023, as you have advised that all calls are recorded. Please check my profile to see all communication.
Just for the record Rain offers poor customer care. You go through a call centre and the consultant refuses to put you through to a supervisor. I insisted then I was told the supervisor is busy. So I said I will wait. I waited on the line for more than 45minutes. When I spoke to Shubham. They said their policy is not to give you their surnames. Also you can not communicate via email. So unfortunately you can not get anything resolved via their call centre or emails.
I trust that as Shubham represents your company Rain, he will honour his word and refund me soon.
Kind regards,
Sybil Dunn
***6