MS
Muhammad S
1 reviews | Active since Jun 2016
01 Aug 2020, 10:16
******* debits
I registered my rain sim card in May 2020 and tested out the free 7 day trial which didn't work out at all due to poor network coverage. I then immediately cancelled the trial to prevent any debits on my card. Nevertheless, Rain ISP has now debited my cheque card twice for a service I am not using and have cancelled with proof. I want a refund immediately
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Replies (2)0
Replies (2)
Rain's replyOfficial
01 Aug 2020, 10:24Hi Muhammed
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply01 Aug 2020, 10:24
Official
Hi Muhammed
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
MS
Muhammad S's updateReviewer Update
01 Aug 2020, 12:45You have not resolved my issues. According to your emails, you have stated that I only did a cancellation on 1st July even though I tried to cancel immediately due to really bad network connections but your website did not allow. Even with a cancellation on 1st July, you still debited my card on 1st July and 1st August. I will never recommend Rain to anyone as this is a ploy to ***** money from people. R500 for no reason
MS
Muhammad S's update01 Aug 2020, 12:45
Reviewer Update
You have not resolved my issues. According to your emails, you have stated that I only did a cancellation on 1st July even though I tried to cancel immediately due to really bad network connections but your website did not allow. Even with a cancellation on 1st July, you still debited my card on 1st July and 1st August. I will never recommend Rain to anyone as this is a ploy to ***** money from people. R500 for no reason