******* credit card deduction
I have had money *******ly deducted from my credit card. I have tried calling but there is a message stating that no phone calls are emails will be responded to. I have completed your online contact forms. Nothing. I have been sending messages to your Twitter account, nothing. Yet people who sent messages a few minutes ago have responses. Are you selecting who you want to respond to and ****** the rest? I want my money back that you *******ly took from me for services I dont have with you!!!!! I need urgent assistance.
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Replies (2)
Rain's replyOfficial
03 Aug 2020, 15:42Hi Andre
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply03 Aug 2020, 15:42
Official
Hi Andre
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
's updateReviewer Update
03 Aug 2020, 15:45Thank you Fattima, but hw long will it take? I have been trying to get hold of someone since saturday. Your office does not take calls or emails. I have been trying to get hold of someone on Twitter and Facebook. Peeople who have recently sent messages get responses.. How will someone help me if they dont know how to get hold of me? With all respect, this is ridiculous. This is not a simple query but a matter of ***** that I am trying to resolve before I take this further with my bank or a legal route.
's update03 Aug 2020, 15:45
Reviewer Update
Thank you Fattima, but hw long will it take? I have been trying to get hold of someone since saturday. Your office does not take calls or emails. I have been trying to get hold of someone on Twitter and Facebook. Peeople who have recently sent messages get responses.. How will someone help me if they dont know how to get hold of me? With all respect, this is ridiculous. This is not a simple query but a matter of ***** that I am trying to resolve before I take this further with my bank or a legal route.