******* billing

I ordered my rain sim a month ago and received it on the 6th May. I was not happy with the slow internet service and canceled the sim on the 20th May. On the 1 June Rain deducted a R250 from my account without my permission. Keep on mind that according to Rain, the first month of usage is free and I did not even use the sim for a month so I do not understand why they deducted money from my account if it's supposed to be free. Also, Rain is a prepaid network. Meaning that it is not a contract you should pay every month, only when u use the sim so having them deduct money from my account is *******. I contacted rain via email and am still waiting on a response.

Absolutely terrible network service and customer service.