ignore tickets and complaint

From the outset, I found Rain to be prompt in setting up and connecting my service. However, as soon as I encountered issues or raised concerns, I was met with a lack of response and support. Despite lodging a ticket specifically requesting a call from the retentions or cancellation department, I received no follow-up or assistance.

My primary concern was due to a power outage in our area, which affected my ability to access Rain’s services. I requested a temporary pause to my service since Eskom was unable to resolve the issue promptly, and I did not wish to cancel outright. Unfortunately, the option to suspend services was not available through their app, and I sought guidance on alternative arrangements. However, my requests went unanswered, and due to the lack of support, I decided not to pay for services I was unable to use.

I only reconnected my service on 18 May, once our electricity issues were resolved. I am willing to settle the bill for the remaining days of this month, but I do not believe I should be liable for the full amount, as I did not utilize the service during the outage.

Additionally, I attempted to reach out via Facebook inbox regarding this matter but received no response, which further reflects poorly on the customer service standards.

If this represents how Rain treats its customers, I am regretful to say that I do not see myself continuing with your services beyond settling the remaining days for this month.