If you’re considering Rain please go through this first

If you’re thinking of joining Rain, just don’t. I’d absolutely recommend them before my latest experience, but not anymore. Their network always has difficulties recently and customer care does not deserve a single star rating.

I’ve been a loyal customer with rain since 2021. Like that would mean anything 🙄. I made an order to collect a new router from a Rain store and made a card payment before the end of the call. The following day, which was the collection date, I got to the store and I was told payment was not yet allocated so I should come back some other day. I was advised by their customer support to pay at the store and request a refund for yesterday’s card payment. I paid in store and left with a router cause I was not about to waste 120km worth of petrol used to go to the store. The router worked literally two days and stopped working. I asked my fiancé to take it back and was told that I need to come in person and I couldn’t. I decided to cancel and arranged for the collection of the router at home. This was on the 5th of February 2024. The router has been collected a long time ago and I have waited multiple “7-10 working days” periods. I have been asked twice to send my account details and I’m still waiting. Customer service and more especially the billing department are completely failing to their job.

Till today, I am waiting for a refund. I paid R400+ in store and R500+ online. The refund seems to be an issue cause I keep receiving WhatsApp messages to come collect a router I haven’t ordered. I’m exhausted by Rain.