If you work remotely, consider another provider

Hi, I've had issues with my TPLink device since Thursday evening. I tried contacting support Sunday morning and was told that I'd receive assistance via email from the network engineers in 4 hours. I waited 6 hours and received no response. I called back and was told it would be 24 hours. I still haven't heard anything I tried calling this morning and no one answered. In the mean time, I haven't been able to work and I'm haemorraging money. Could you please help me resolve this issue immediately. I would truly appreciate your most urgent assistance in this regard. My email address is ***, mobile number (contact simcard) is ***. Thank you