TM
Tawanda M

1 reviews | Active since Aug 2022

09 Sept 2022, 15:30

If you want to be disappointed, sign up with Rain

First of all, my 1 start is not at all deserved.

I am on the premium 5G package but I barely get 10MB/s. I have had tickets opened and piled up with your call centre, and nothing has happened. One of your technicians came to my house after I recited the Ts and Cs back to your call centre while trying to remind them what you have legally promised to offer. The technician even confirmed that there was something wrong as his tests topped 3Mb/s. He even assured me that he would escalate this with the network team but nothing has happened.

THIS IS A GREAT SERVICE THAT WILL EQUALLY INCONVENIENCE YOU. I work from home and am online 24/7 but have had to spend money on mobile data, and going to restaurants to have decent internet.

I have tickets that have been open since March, if you do not call, their so-called helpful call centre will just ask you to restart your router and nothing is ever resolved.

0
Replies (1)
Rain
Rain's reply09 Sept 2022, 15:37
Official

Hi Tawanda
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain