If you want something better than Telkom

If you want a service that out do Telkom go ahead and get Rain. We have now spent more time contacting support and switching our new router on and off. Moving it around that who knows what. When we installed Rain the service was excellent. We had something like a 29 mb/s at times a stable 4mb/s up and down. But the last few months people in the Heidelberg Gauteng region complained. Now you are grateful if you get 0.14 mb/s. I have contacted Rain numerous times, have the emails to prove it, phoned in. And every-time they switch us to a better tower after a day or so we are at the same problem. So the ritual goes like this:

1. We find we have barely a connection (the routers location hasn't changed) 2. Log onto the Rain website and see that our connection is now connected to another tower or the same one. 3. Contact support 4. Wait about 18 hours before we get any response. 5. The absolute sincere apology from Rain follows. 6. They connect us to a tower that is working 7. Move the router around the house to a new location. 8. The amazing follow up email from Rain. 9. Wake up the next day to realise we are back to step one, the router is now again back to the non working tower. Start with step 1.

I would not recommend this service for R470-00, tmrw we are moving to a local provider, so I don't care for Rain's responses anymore. We kept going because we bought a very nice cell router and leaving would make that purchase kind of null and void.

I really hoped that this service provider could give most South Africans access to internet services but please ask around on facebook first to see if this service would work in your area.