mM
makwetlatsepiso M

1 reviews | Active since Aug 2017

07 Nov 2023, 17:12

If you want it to rain with lack of internet provision, choose Rain, they will surely rain on your parade!!!

Rain is a bad service provider with no regard for its patrons. I have had perennial problems of no internet access as a premium costumer and it’s exhausting! I am certain that I am not the only Rain customer with this problem because friends of friends tell of the same stories and frustration like is folk lore; my question is why go into customer service when it’s core business is interfacing with and reassuring customers? Most importantly fixing the problem and trying to keep the business?! I have had stellar interaction with one of the interactions in Gauteng with Lesego and support staff Ayanda; but not even their dedicated work ethic can make up for the false advertising of good Wi-Fi provision!

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Replies (5)
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makwetlatsepiso M's update07 Nov 2023, 17:15
Reviewer Update
Meant * technician Lesego. He and Ayanda - support staff - cannot fix the systemic problems despite their good work ethic !
Rain
Rain's reply07 Nov 2023, 17:49
Official
Hi Tsepiso M

We're really sorry your rain experience hasn't been as good as you expected. 
We're going to get on this asap. 

Thank you. 
rain. 
mM
makwetlatsepiso M's update08 Nov 2023, 21:13
Reviewer Update
Wow; still no service or regard! Someone recommended this service to me during Covid and said they are quick and easy! Nothing has been further from the truth ! 😭 I am literally haemorrhaging money and opportunities because I have to constantly call and no real time response ! I keep being told we are dealing with your issue and it’s literal radio silence! The worst commercial choice I have ever made! Rain cashes the cheques and leaves you in the swallow of ruin! You guys are the worst ! You are uncaring and so dismissive!!!! I have never felt worse in terms of money wasted!!!!!!!!!!!!!!
mM
makwetlatsepiso M's update08 Nov 2023, 21:15
Reviewer Update
You guys are ********* and day light ******s!!
mM
makwetlatsepiso M's update08 Nov 2023, 22:07
Reviewer Update
Yes Hello Peter; block and sanitise what people feel. You clearly are on the side of the big capital that fleeces us! I hope they are paying you enough ! Gah!!! Nothing I said is libellous it’s my lived experience. I am so disappointed at your so called pro consumer stance! You claim to be for us but dare we tell the truth that reveals what we go through; you add stars to our language. I am not even swearing; I am simply stating my experience in my own words but you enjoy the privilege of muzzling us for Big Corporate. Thanks though for publishing when you di6; we must celebrate the small mercies! 🙏🏾