If support was falling over, rain couldn’t even do that

If it was possible to give a lower rating I would.

This is another review around support and the product as a whole.

I went through a terrible support experience last week and finally after about 2 days we got some glimpse of moving forward. The decision to replace a faulty router was eventually made.

After waiting about a week for a new router I got it today.

Turns out that it now first needs to get activated? Why was it not activated before I received it?

I use internet for my for my work and now I need to purchase data bundles instead of using the internet that I pay close to R1000 a month for.

On top of this the support agent was no help at all, telling me that I have to wait and wait till it is activated, when I explained my frustration I was met with what I would call “sassy” and just rude, the support person raised their voice, which is terrible and when asked about a timeline or what I can expect, the same phrase repeated and repeated about there is no time frame that could be given.