If I could score a zero, I would! Rain absolutely terrible

After being with Rain for 4 years, I cancelled my service in June and when I specifically asked when the last payment would be, I was told June. I have now had another payment taken even though I was told June would be my final payment required. I cancelled this putrid service after going through 8 months of calling daily due to non existent service, would be told to troubleshoot, in which I became an expert in because it would be the same thing I would be told to do daily. I asked numerous times to have a technician come out to assess the router as I was told the problem was most likely with the router, this carried on for three months and no technician was ever sent out. I was forced to cancel my line. Now that I am calling Rain for the 6th time today, each time having someone dropping the line on me, all because I want to speak to a manager and want my call for cancellation to be investigated and a copy of this recording to be sent to me, they refuse to even give me the email address for complaints. Your staff are ill trained, those who I spoke to today, don't deserve their salaries as they are doing a horrible job of providing a service, including the one Supervisor I spoke to who also cut my call after being on hold for 20 mins. There are so many unemployed people in the country, who can do a better job, the lazy people at your company clearly are unappreciative of their opportunity to work and earn a salary that others can only dream of. As a company, you need to do better, your staff are not held accountable and clearly are not motivated to help your business grow.