BJ
Bianca J

1 reviews | Active since Jan 2017

18 Mar 2022, 10:04

If I could give you - stars I would

ABSOLUTELY USELESS.. I am extremely upset with the quality of service provided by rain. I have had weeks of problems with my connection and i keep getting told the towers were out. I have called 25 TIMES!!! Being on hold for 25 each time with no answer. Then sending a ticket for my problem and they will get back to you in 24 hours.. 2 days later still nothing.. How do you do business and how can you claim to have such great service but NOTHING!! NOTHING!! Useless... I have requested on numerous occasions for someone to contact me regarding my problem but this goes onto deaf ears... No surprise.. I will never ever recommend you to anyone ever !!!! You are very quick to cut off people if their payment does not go though when you could just call then client and request payment but you expect people to call in but never answer the phone. Well done rain.. I should be charging you for all the data used for meetings when wifi was down for no reason

0
Replies (1)
BJ
Bianca J's update18 Mar 2022, 10:40
Reviewer Update
Good Day
This does not help now.... Why do I have to go on here to get any sort of response... The least you could do was give me a call but you obviously know you are in the wrong.. looks like I am not the only one complaining about your absolutely appalling customer service.. Well done on a useless feedback.. Maybe try getting a human to call your client rather thank making excuses as usual..