If I could give a rating below 1 star, I would.

We cancelled our Rain service in June 2020. A consultant called and we confirmed with him that as of 1 July 2020 we wish to terminate our 5G with Rain- to which he agreed and said everything will be sorted. July then came and went, and they still took our money. We emailed again, and this time actually received a response via email from a consultant who informed us that our service has been terminated. During all this, they even came and collected the 5G router. So we believed that we will not be paying for anything since we physically had nothing! But no, they took our money AGAIN!

Such poor communication is infuriating, I would not recommend Rain to my worst enemy due to their ********* and poor customer service.