If I could give 0 stars I would

Rain is starting to act like a SOE. Haven't had signal in two months and they have billed me for those two months. An agent suggested I cancel my sim, and they insisted I wouldn't be charged for the month I had no signal. Guess what happened on the 30th? They billed me.

Imagine taking peoples money and not providing service. And then they say they'll give me a credit, after they've suggested I cancel and use another provider. How must I make my budget work paying 2 service providers in a month? Disgusting. I don't want credit, especially since there is no estimated repair time on the towers in my area. I could end up never using rain again, and they're just keeping my money. I want my money back. Don't be like a SOE. Horrible. I want a call back from the account department for a refund.

And they are very blatantly ignoring me on their social media pages, as they have rep**** to many other people in the timeframe that I posted. Of course only to the positive posts. I have spent a R1000 for a service I didn't get. I wany my money back.

Unresolved tickets ******************9444 Cancellation ticket ***0