MC
Mamello C

1 reviews | Active since Jul 2018

03 Mar 2026, 16:29

If a rating of zero was possible,it would still be too much to give for rains service

I joined rain last year and to be fair it was working perfectly,up until October 2025 lack of connectivity is now a weekly occurrence and I now have to budget an additional amount to buy data from Vodacom because it happens without warnings and can last for days.Calling is pointless because the truth is even they don’t know what they are doing .2026 has had 9 weeks so far and I have been without network for Atleast 12hours+ for every single week dare I say maybe more then 12times.Whilst they are promoting designer router covers(absolutely ******* by the way) we are stranded for days on end without network .i tried to be understanding but every single week they disappoint me without fail.I speak to their bot on WhatsApp more then I text my friends in a week.You guys need to do better it’s not fair to pay and get this type of service with no improvement no accountability no communication.

0
Replies (4)
Rain
Rain's reply04 Mar 2026, 07:14
Official
Hi Mamello, 

We're sorry your rain experience hasn't been as good as you expected.
 
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.

Thank you.
rain. 

MC
Mamello C's update05 Mar 2026, 14:05
Reviewer Update
I called on yesterday and after moving the router around the connection was still not working well especially for streaming and teams.Today is day three of no internet connection
MC
Mamello C's update05 Mar 2026, 17:53
Reviewer Update
I want my bill amended for all this including the cuts in February,there’s no way your making me pay whilst I have buy data from Vodacom for the 3rd day
MC
Mamello C's update11 Mar 2026, 22:05
Reviewer Update
11 March 2026 less then a week since the last outage and guess what my network isn’t working again randomly in the middle of the night the signal just dipped ,contacted ask rain on WhatsApp rebooted twice still no luck on both 5g and 2.4g since the beginning of 2026 I’ve never had a connection last a week without incident,il keep posting here until you guys see how much of your slip ups interrupt my life on a consistent weekly basis at this rate I have perfect assurance that a wee won’t end without you disappointing me isn’t that fun?..Reference Number: ***4