ID problem.

I order Rain router on Saturday (01/06/2024) online and I paid for it immediately as they requested.on the application I had to reproduce my original ID when the courier people deliver it. Unfortunately due to work I had to travel and go work in cape town,so I requested them to call me back on Sunday, Monday and Tuesday and wrote emails also but there was no calls back or response to my email, because I wanted to tell them that can my wife collect the parcel on my behalf as I'm not available and the kids and my wife wants to use it.

So today (Wednesday the 05/06/2024) I called them four times at support department but no answer I even requested a call back , untill I called sales and and complaint and I was helped .

Unfortunately the lady ii forget her name said there's nothing they can do they will cancel and refund me after ten days.my agurment is that it took me 5min to pay them now they telling me it's gonna take me Ten days for them to. Refund me and there service is really bad telphonicaly. Bad service they don't even deserve a Star