I would rather have Telkom ADSL than RAIN

Last night- despite the 4G/5G showing connectivity the internet was not working. Again! with no explanation on your website or notification or apology. I do not get 200MBps, at any time. Your service is akin to having ADSL. How do I talk to you- your site has closed its suppport channels!? who does that? How do I cancel my subscription? I want a response this time- as I will escalate to the consumer Ombudsman if I receive no reply