AZ
Alwyn Z

1 reviews | Active since Oct 2021

08 Jan 2025, 20:48

I would not recommend rain to anyone

This is my 3rd time posting a review on hello peter as I don't get any help when calling rain. I have one again been having internet problems. This happens most of the time and every time I call they tell me they would request for someone to call me back. About a month ago I was called and told they would send someone. The person never showed up. Again a few days ago I was called and the person said they would come have a look and wqnted ro make sure I was home. The person again never ahowed up. Im getting so sick of the bad service. My internet speed is less than half a mb/s. You can only plug your router out so many times before you notice it does nothing. Can someone please arrange for a technician to come see me and give me a contact person or someting so I can follow up

0
Replies (4)
Rain
Rain's reply09 Jan 2025, 07:11
Official
Hey Alwyn Z,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
AZ
Alwyn Z's update10 Jan 2025, 01:38
Reviewer Update
Understandable but this is not the fist time this happens. I comsyantly struggle with having low speed and at its best my speed never goes above 10mb/s and most of the time its less than 3mb/s.
AZ
Alwyn Z's update13 Jan 2025, 15:47
Reviewer Update
Good day. My forst review was posted on the 8th, today is the 13th and my internet is still slow. Has the 5g tower still not been fixed? Please can someone contact me. I don't understand how it could take this long for a service im still paying for.
AZ
Alwyn Z's update21 Feb 2025, 17:37
Reviewer Update
Good day. Its been over a month later and I still have slow internet. When I call in Im told the towers are still down. Is there any plans to have the towers repaired?