bM
buhle M

1 reviews | Active since Aug 2016

25 Jun 2023, 20:20

I would like to write a review about Rain Internet Service Provider, Rain is a **** and people should be wary of this provider

I would like to write a review about Rain Internet Service Provider, Rain is a **** and people should be wary of this provider. Claiming to be a month on month service provider yet, they are actually a contract service provider. Why are we being debited for previous months for a service we didn't use. My sim card has been lost since last year and hadnt paid it because I had lost the SIM card. Previously, when you miss a payment. The service would be immediately disconnected till you made the payment and then reconnect it. But to my surprise, that was no longer the case. You get debited a part payment or full payment for previous month's that you had not paid them from your bank account without your permission. Hayi shem, they debited my account from a deposit that was made into my account for R1000, and was left with R100 after they did what they wanted with my a money. Hayi shame, with your buffering network. You guys are a real ****🤞🏼

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Replies (2)
Rain
Rain's reply26 Jun 2023, 08:39
Official
Hi Buhle M.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 

bM
buhle M's update26 Jun 2023, 11:43
Reviewer Update
Good day Rain Consultant, apologies I forgot your name.

My banking details for the EFT are as follows:

BS Mthimkulu
***
Absa bank
632005

Thank you for your assistance and commitment to refund my money as discussed telephonically.

I really appreciate the prompt response.