1 reviews | Active since Jul 2018
I would like to write a review about Rain Internet Service Provider I have never in my life received such horrific service
I would like to write a review about Rain Internet Service Provider I have never in my life received such horrific service. We have received nothing to no service. We keep on asking to be assisted but absolutely nothing happens. What concerns me even more is that the support centre is not competent enough to assist with a faulty router. They will have to escalate the matter to the back-end department whom never gets back to you. The support department has to have back-end department members among them to assist a problem. 3 weeks with no internet is really not much fun and we have to pay for a service that is non-existent. We would really like to be refunded for the days we didn't receive the service we were suppose to. I am really tired of phoning in and typing emails and no-one phones back.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
For 3 weeks they are trying to sort out a tower according to you. I haven't seen any work done, so please don't lie to the client. This unacceptable service. I will be looking out for the new router to see if it is working or not.
A local ISP can't be better at service delivery than such a big giant company.
The message you rep**** with, was copied and pasted from customer profile. So please no excuses because for 3 weeks going onto 4 weeks with non-existent service.
I am beyond tired paying for a service that we not receiving. I will be awaiting for the new router and no excuses because ICASA's manual says you are suppose to warn your client immediately with an outage not "3 weeks" later.
I am looking for solutions now, not more problems. I will be on the lookout for the new router for testing.
For 3 weeks they are trying to sort out a tower according to you. I haven't seen any work done, so please don't lie to the client. This unacceptable service. I will be looking out for the new router to see if it is working or not.
A local ISP can't be better at service delivery than such a big giant company.
The message you rep**** with, was copied and pasted from customer profile. So please no excuses because for 3 weeks going onto 4 weeks with non-existent service.
I am beyond tired paying for a service that we not receiving. I will be awaiting for the new router and no excuses because ICASA's manual says you are suppose to warn your client immediately with an outage not "3 weeks" later.
I am looking for solutions now, not more problems. I will be on the lookout for the new router for testing.