TM
Tumelo M

1 reviews | Active since Feb 2023

16 Feb 2023, 10:14

I would like to write a review about Rain Internet Service Provider I believe Rain ****s people

I would like to write a review about Rain Internet Service Provider I believe Rain ****s people. I am expected to make 2 payments this month simply because I changed my debit date online. I made a payment on the 28th of January and was expected to make another one on the 1st of Feb, simply because i changed my debit date from the 25th to the 1st of every month. So I basically made a payment to have internet access for 3 days?!! Please note that before making the payment on the 28th of Jan, I tried changing my debit date to the first but it wouldn't allow me to because my account was in arrears. I could only change the date after making payment, but now I'm expected to make another payment? I would like to cancel my rain. I am very unhappy with the service and would not recommend to anyone. **********!

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Replies (9)
Rain
Rain's reply16 Feb 2023, 10:27
Official

Hi Tumelo 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
TM
Tumelo M's update16 Feb 2023, 10:33
Reviewer Update
Then why was I not allowed to change the date before I could make a payment? Is it my fault that I wasn't allowed to change a date, not I must make 2 payments? Your communication is the worst and I feel like you have trapped me.
TM
Tumelo M's update16 Feb 2023, 10:35
Reviewer Update
What you're saying still doesn't change the fact that you expect me to pay R530 for ONE MONTH. Make it make sense. If I hadn't changed my debit date, I would have been debited on the 25th of February but now I'm expected to pay on the 28th of January and the the 1st of February?

TM
Tumelo M's update16 Feb 2023, 10:35
Reviewer Update
If this is how you do things, it's fine. Keep your service, I would like to cancel it. I can't be part of a service that ****s me.
TM
Tumelo M's update16 Feb 2023, 10:55
Reviewer Update
I would like to cancel.
TM
Tumelo M's update16 Feb 2023, 14:04
Reviewer Update
That's okay.

Still not happy with your service and believe your system does not make any sense at all!!
TM
Tumelo M's update16 Feb 2023, 14:28
Reviewer Update
If I pick a date, can that be my set date moving forward?

Or does this mean I pay later in Feb then I must again pay on the 1st of March?
TM
Tumelo M's update16 Feb 2023, 15:43
Reviewer Update
We may proceed. Can we please make it on the 26th of this month.
TM
Tumelo M's update16 Feb 2023, 16:20
Reviewer Update
Thank you for your assistance.