I would like to write a review about Rain Internet Service Provider

I would like to write a review about Rain Internet Service Provider. Earlier today I had an agent called Roshan Parsat who was very kind and really did everything to assist me with my issue and it was sorted and even did a follow up 30minutes later to check if everything is working fine which it was and I thank you again for your assistance. But now a few hours later I have the exact same problem no internet connection this is so very frustrating with the same issue. The hole weekend we had this problem now only sorted for a few hours and the same issue. This is very unacceptable.