PL
Peter Losper.peter
1 reviews | Active since Aug 2025
04 Aug 2025, 15:53
I would like to write a review about a gentleman working for Rain Internet Service Provider, Today I have spoken to a gentleman called James I was furious and upset at rain for billing me for wifi services that's always have a down time for half of the m
I would like to write a review about a gentleman working for Rain Internet Service Provider, Today I have spoken to a gentleman called James I was furious and upset at rain for billing me for wifi services that's always have a down time for half of the month I did not have internet and rain expected me to pay the full For the first time to day I had so.e listen to me, James listened and he evaluated the situation and had empathy and came up with a solution and on top of that he assured me that he will help me get this problem sorted, after chatting to him he evens asked me to reconsider canceling once this issue have been resolved, I am very happy with his service...James is a good example of what customer service is all about. Thank you so much James.
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Replies (7)0
Replies (7)
Rain's replyOfficial
04 Aug 2025, 15:54Hi Peter
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Rain's reply04 Aug 2025, 15:54
Official
Hi Peter
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
PL
Peter Losper.peter's updateReviewer Update
04 Aug 2025, 15:58Thank you for your acknowledgement, but what's happening to my complaint that have been going on for more then two months. I'm waiting on James responds but I would like this complaint to go to management aswel
PL
Peter Losper.peter's update04 Aug 2025, 15:58
Reviewer Update
Thank you for your acknowledgement, but what's happening to my complaint that have been going on for more then two months. I'm waiting on James responds but I would like this complaint to go to management aswel
PL
Peter Losper.peter's updateReviewer Update
12 Aug 2025, 11:03I'm being billed for a service that was canceled on the 9 of July 2025. The reason why I canceled is because rain billed me for a full month service but I only had access for 2 weeks due to rain tower being broken. Now tell me how can I be billed for sumthing that is not my fault. I then decided to cancel and up til today no cancelation was processed everytime I call the agents just wants to log tickets but I'm not getting any help or feedback.
PL
Peter Losper.peter's update12 Aug 2025, 11:03
Reviewer Update
I'm being billed for a service that was canceled on the 9 of July 2025. The reason why I canceled is because rain billed me for a full month service but I only had access for 2 weeks due to rain tower being broken. Now tell me how can I be billed for sumthing that is not my fault. I then decided to cancel and up til today no cancelation was processed everytime I call the agents just wants to log tickets but I'm not getting any help or feedback.
PL
Peter Losper.peter's updateReviewer Update
12 Aug 2025, 12:35I do know and acknowledge the promis to pay but for June where I only received half of the month internet due to the tower being broken the amount also needs to be adjusted and July bill s****ped. I would still like to continue with canceling unless rain can come up with a better offer. If no better offer then please cancel my service ASAP. Tha k you
PL
Peter Losper.peter's update12 Aug 2025, 12:35
Reviewer Update
I do know and acknowledge the promis to pay but for June where I only received half of the month internet due to the tower being broken the amount also needs to be adjusted and July bill s****ped. I would still like to continue with canceling unless rain can come up with a better offer. If no better offer then please cancel my service ASAP. Tha k you
PL
Peter Losper.peter's updateReviewer Update
12 Aug 2025, 13:55In that case I will continue making use of the service if the debt can be cleared an a credit is due and I then just continue paying starting August. Thank you so much
PL
Peter Losper.peter's update12 Aug 2025, 13:55
Reviewer Update
In that case I will continue making use of the service if the debt can be cleared an a credit is due and I then just continue paying starting August. Thank you so much
PL
Peter Losper.peter's updateReviewer Update
12 Aug 2025, 15:01Ok thank you so much however I have checked and went onto my rain account now and it still shows that I ow R1875. Kindly advise.
PL
Peter Losper.peter's update12 Aug 2025, 15:01
Reviewer Update
Ok thank you so much however I have checked and went onto my rain account now and it still shows that I ow R1875. Kindly advise.
PL
Peter Losper.peter's updateReviewer Update
12 Aug 2025, 15:05Hi I see it have updated now. Thank you so much. And thank you hello Peter for the platform that was used to have this issue sorted out that could have been sorted months ago. Thank you Rain for assisting and to resolve this matter, much appreciated
PL
Peter Losper.peter's update12 Aug 2025, 15:05
Reviewer Update
Hi I see it have updated now. Thank you so much. And thank you hello Peter for the platform that was used to have this issue sorted out that could have been sorted months ago. Thank you Rain for assisting and to resolve this matter, much appreciated