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Aqeela A
1 reviews | Active since Mar 2024
18 May 2024, 13:57
I would like to enqu...
I would like to enquire now that my WiFi is no longer on 5g but on 4g will I still be paying the R595 cause I'm not anymore on the 5g network the technician put the router on 4g and I have no connection to the 5G .
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Aqeela A's updateReviewer Update
18 May 2024, 14:28Hi I have attached a picture of the router showing 4g instead of 5g.
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Aqeela A's update18 May 2024, 14:28
Reviewer Update
Hi I have attached a picture of the router showing 4g instead of 5g.
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Aqeela A's updateReviewer Update
18 May 2024, 18:12I'm very disappointed in the customer service of rain honestly, I got a call from one of your agents this afternoon he send me the guideline of how to put the WiFi back to 5g and then he asked for pictures which I provided via the platform Facebook but the response on their was so robotic they didn't even understand my enquiry, I asked since my router was set to only 4g and not 5g anymore am I still paying the R595 cause I don't see how I must pay for a 5g network when I'm not even getting that 5g network so what am I paying for here basically the customer service is bad beyond bad I work for customer service myself and I know what customer service should be looking at I'm the customer here but I don't feel valued at all. This has been a issue since April and I don't think it's fair towards me paying but I don't get the internet connection that rain promises .
AA
Aqeela A's update18 May 2024, 18:12
Reviewer Update
I'm very disappointed in the customer service of rain honestly, I got a call from one of your agents this afternoon he send me the guideline of how to put the WiFi back to 5g and then he asked for pictures which I provided via the platform Facebook but the response on their was so robotic they didn't even understand my enquiry, I asked since my router was set to only 4g and not 5g anymore am I still paying the R595 cause I don't see how I must pay for a 5g network when I'm not even getting that 5g network so what am I paying for here basically the customer service is bad beyond bad I work for customer service myself and I know what customer service should be looking at I'm the customer here but I don't feel valued at all. This has been a issue since April and I don't think it's fair towards me paying but I don't get the internet connection that rain promises .