kP
kamo P
1 reviews | Active since May 2021
10 May 2021, 16:11
I wont recommend Rain ISP to anyone in the Townships and rural areas
I cant help but complain that I have logged a ticket weeks back about network issue because I cannot connect to the internet and still today I have not received any feedback or assistance. I have called many times to request an update on the ticket but the customer agents keep telling me that they are escalating my call and I will get a call from the network department in no time but no one from the network department ever calls me back. I was told that they solve issues with 24hours but after weeks i am still waiting and calling them everyday with no solution or feedback.
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Replies (3)kP
kamo P's updateReviewer Update
11 May 2021, 09:20 I have not even had an update from the many follow ups that I have made. You are saying that you will get someone to contact me back and that is exactly what I get told every time i use my airtime to try to follow up on this ticket and none of your customer agents calls me back or even bother to stay on the line with me long enough to ensure that my issue is resolved.
Why bother recording the calls if there is no platform to report poor service in you department.
THIS IS THE WORST CUSTOMER SERVICE
Why bother recording the calls if there is no platform to report poor service in you department.
THIS IS THE WORST CUSTOMER SERVICE
kP
kamo P's update11 May 2021, 09:20
Reviewer Update
I have not even had an update from the many follow ups that I have made. You are saying that you will get someone to contact me back and that is exactly what I get told every time i use my airtime to try to follow up on this ticket and none of your customer agents calls me back or even bother to stay on the line with me long enough to ensure that my issue is resolved.
Why bother recording the calls if there is no platform to report poor service in you department.
THIS IS THE WORST CUSTOMER SERVICE
Why bother recording the calls if there is no platform to report poor service in you department.
THIS IS THE WORST CUSTOMER SERVICE
kP
kamo P's updateReviewer Update
11 May 2021, 12:03What will RAM deliver?
kP
kamo P's update11 May 2021, 12:03
Reviewer Update
What will RAM deliver?
kP
kamo P's updateReviewer Update
21 May 2021, 09:18I am really grateful for the continued support and assistance that Patrick Boikanyo and his team has provided to me. They went out of their way to assist me and resolve the network problem that I had at home. Through out the process they also managed to teach me a lot about how to ensure i get the right amount of signal for connecting my devices.
My home is now fully connected to the RAIN network.
Thank you so much to the Rain team, your assistance is greatly appreciated.
My home is now fully connected to the RAIN network.
Thank you so much to the Rain team, your assistance is greatly appreciated.
kP
kamo P's update21 May 2021, 09:18
Reviewer Update
I am really grateful for the continued support and assistance that Patrick Boikanyo and his team has provided to me. They went out of their way to assist me and resolve the network problem that I had at home. Through out the process they also managed to teach me a lot about how to ensure i get the right amount of signal for connecting my devices.
My home is now fully connected to the RAIN network.
Thank you so much to the Rain team, your assistance is greatly appreciated.
My home is now fully connected to the RAIN network.
Thank you so much to the Rain team, your assistance is greatly appreciated.