I wish I took my money to another service provider

I don’t know you guys don’t care that much with customer service or is the culture of your company I’ve been calling for help since I’ve received my order for 5G rain router on the 31st of march 2023 the router is not working and when I call the support service they say towers are down but what surprises me is my other router is working and when I try to explain it to your service provider agent they can’t provide any solution all they do is to apologise without action I’m really frustrated and mad at your service guys is been 4days now no action please resolve the issue now or else I’m still going to twitter and every social media platform cause I did pay and I’m not getting any service 😡😡😡 ticket number is ***

I’m really disappointed