JR
Jody R

1 reviews | Active since Aug 2022

10 Aug 2022, 09:57

I will never recommend this RAIN to anyone.

I have requested for this service to be cancelled and they continue to bill me on a monthly basis, non of their consultants are of assistance, and keep sending me back and forth. The last consultant I spoke to advised that the tower in my area has been down , I have not used their WIFI ever since. But according to them I need to now pay 3 months

0
Replies (10)
Rain
Rain's reply10 Aug 2022, 10:37
Official
Hi Jody.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
JR
Jody R's update10 Aug 2022, 10:52
Reviewer Update
IU want this service to be cancelled ASAP, I have been using another service provider for almost 2 months I don't know how it is possible for me to owe this much on usage, I have never signed a contact with you people please just cancel RAIN I have been done with this useless service for very long and I refuse to pay for a service that was not working due to your network tower being down. Get my details off you system and cancel this account now. I spoke to multiple consultants to cancel and they refuse
JR
Jody R's update10 Aug 2022, 10:54
Reviewer Update
How could I have used this service when this router has been off, I have been making use of Openserve Fibre, do you want me to send my invoices, When I spoke to a make consultant he said that the tower is down. If I have usage it would be for June, when I didn't pay in June my service was switched off so how can I be billed when RAIN switched off my WIFI
JR
Jody R's update10 Aug 2022, 11:01
Reviewer Update
Please cancel this thing as soon as possible and come get your router because it is of no use to me. I will make payment for June right now , The rest I don't know who will pay it.
JR
Jody R's update10 Aug 2022, 11:30
Reviewer Update
Please cancel this thing as soon as possible and come get your router because it is of no use to me. I will make payment for June right now , The rest I don't know who will pay it.
JR
Jody R's update10 Aug 2022, 12:14
Reviewer Update
I will not pay for July, after I have not made payment in June my service was suspended how on earth can there be usage, check you systems man you guys are a disgusting group of people, I will not pay for something I did not have access to.
JR
Jody R's update10 Aug 2022, 12:26
Reviewer Update
Go and tell that to Jesus Chris, I will not make payment. I have been USING Openserve fibre for the past 2 months, I will even send my statements if its a must, your systems are *****ED UP, I HAVE READ ALL COMPLAINTS ON HELLO PETER , you guys are doing the same thing to all customers, I will fight this thing, this ***** up company called RAIN will not just take my hard earned money. Send me an INVOICE FOR June I will make payment, The rest I don't know who on earth will pay it. Please also provide me with an email for complains so that I can escalate this further
JR
Jody R's update10 Aug 2022, 12:28
Reviewer Update
I need to know where I can escalate this matter further because I am not satisfied with the outcome an all. I will make sure that each recording is listened to from each and ever call, I have worked in customer service for years and never have I seen such *********** people at a company.
JR
Jody R's update11 Aug 2022, 12:05
Reviewer Update
I want the complaints department for RAIN not your manager who is going to tell me the exact same *******.
JR
Jody R's update11 Aug 2022, 12:12
Reviewer Update
Please refer me to someone senior not your team leader because I know how this works. We will continue with this until my matter has been sorted.