I will be leaving

I’ve been a Rain customer for nearly three years, starting with the 30 Mbps plan, and despite upgrading to 60 and then 100 Mbps, I never actually receive the speeds promised. Even on the top-tier plan now, my speeds are inconsistent—sometimes 20 Mbps download, under 2 Mbps upload. I have a direct line of sight to the tower, less than a kilometer away—no obstacles—and I’ve contacted support multiple times. Despite promising to fix it, they haven’t resolved the issue, and now they want me to pay again in just 15 days. I paid the full amount already on the 15th, and this is not a full month yet. As a resolution, I would like Rain to provide the 101 Pro router free of charge for testing, and I would also like a complimentary upgrade to the GeForce NOW Ultra plan, as the current performance is completely unplayable. If Rain can’t resolve this, I am seriously considering leaving.