I WASNT WRONG…….BAD BAD SERVICE

WE WILL REVERT TO YOU SHORTY………HOW LONG IS THAT? BEEN WAITING SINCE 17th APRIL……. HAVE NO FAITH IN THIS COMPANY.

Whilst I do appreciate the fact that I was contacted by a very nice gentleman, my issue of 17th April has still not been resolved and I have not been contacted again.

Besides the bad signal issue I was having, I was querying the reason why my monthly installment has been reduced from R739 to R559 and was told that I had requested to be downgraded from 100 Mbps to 30 Mbps and thus the reduction in my monthly installment.

I am certain and adamant that I did not do so and in this regard, I asked them to provide for any proof of this and to date I have not received any, I asked to simply revert back to the package I had and was told that to do so, it would now cost R959 instead of the R739 which I had paid before the reason being that because at the time I signed up for the 100 Mbps package it was on promotion.

MY Question is, why through no fault of my own, to have the same package as I had before which was 100 Mbps @ R739 I have to pay R959 for the same thing.

Hopefully, through this platform, I will be contacted again.