PM
Palesa M

1 reviews | Active since Sept 2024

17 Sept 2024, 13:12

I was told that if I change my password the R10 deductions will stop and I did that, however R10 transactions are still showing on my bank statement

I was told that if I change my password the R10 deductions will stop and I did that, however R10 transactions are still showing on my bank statement. There is a recent one for yesterday, please see the attached. I still maintain to say no one has access to my Rain app and I am not the one authorizing these topups and I want them to stop

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Replies (1)
Rain
Rain's reply17 Sept 2024, 13:43
Official
Hi Palesa,

Thank you for bringing your complaint to our attention, we're sorry your rain experience hasn't been as good as expected.

We will be looking into the topup billing transactions, and we'll be in contact.

Regards,
rain.