I was ****** and hijacked, and it affected my payment

I was ****** and hijacked, and it affected my payment. When I called, the consultant told me that I needed not to worry as they could set a promise to pay the date on my behalf until my financial status is sorted and pay later. This while I am still connected. There is no need to worry about internet service. Also, since they gave me a new router, which is 5g, I haven't had issues with connections.