I was able to contact the Service Manager Fatima directly and she (even though whilst on leave) handled my call in record time bearing in SLA timeframes do not apply since my query was residential

I was able to contact the Service Manager Fatima directly and she (even though whilst on leave) handled my call in record time bearing in SLA timeframes do not apply since my query was residential. Fatima asked Damien Johnson to assist on the query and Damien was equipped with subject matter knowledge and customer care. Two vital ingredients in a happy customer. Thank you to the Rain team!