I WANT TO BE COMPENSATED FOR THE 4G THAT I HAVE CANCELLED

I've been using rain for years now and I was a 4G subscriber customer. Jan 2024 I called rain since I wanted to upgrade from 4G to 5G , so the agent asked me to pay R595 for the new router mind you it's during the month and already paid for the 4g router for that month, so for only Jan I paid something like a R1000 and I asked her if the 4g subscription will be cancelled she said yes, so unfortunately I didn't have access to my sim card for banking transitions until 2 days ago and noticed that they have been deducting a double subscription for both 4G and 5G which was not the agreement and my question was are they not aware that the 4G that they are deducting is disconnected???

Then I decided to call rain customer service regarding this matter to request a refund, then they said they will call me back even today no callback was received.

here are my reference numbers ***1 ***0