I WANT MY REFUND

On May 10th, I contacted this company regarding my non-functional internet service. Despite repeated attempts – a total of 14, to be exact – to address the issue, the problem persisted. On May 23rd, during a call, I explicitly stated my frustration. I demanded the cancellation of the service, as I was forced to resort to working from cafes due to unreliable Wi-Fi. You can imagine my disbelief when I discovered a charge on June 1st. Upon contacting your company, the charge was canceled, and on June 6th, their router was retrieved. However, despite these actions, I still have no internet access and am out of pocket due to the lack of a refund. Their disregard for my situation, coupled with attempts to gaslight me, is wholly unacceptable. I demand the reimbur*****t of my funds immediately. It would be better to create Wi-Fi from literal vibes rather than associating with a company that is *********** and disregardful of its customers.