BT
Bridgette T
1 reviews | Active since Mar 2020
15 Mar 2022, 09:28
I want my refund
Never in my life have I had such appalling service from a service provider. I'm waiting for a refund for a claim for deductions made in January and I phone rain atleast twice a week and no one seems know what's happening. This is my second complaint since January but no one seems to resolve my issue. I have lost all hope. I changed to another company because of this and I never recommended anyone to use your pathetic service.
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Replies (6)0
Replies (6)BT
Bridgette T's updateReviewer Update
15 Mar 2022, 13:56You guys are so *********** I have previously asked for the number of your CEO and no has been able to give me as you continue tarnishing the name of their business. I will get to the bottom of this and someone has to account for this lack of service.
BT
Bridgette T's update15 Mar 2022, 13:56
Reviewer Update
You guys are so *********** I have previously asked for the number of your CEO and no has been able to give me as you continue tarnishing the name of their business. I will get to the bottom of this and someone has to account for this lack of service.
BT
Bridgette T's updateReviewer Update
17 Mar 2022, 12:40It was supposed to be requested last month already I waited the 10 days turn around time I was given and you are telling me you only requesting it now.. I have had it with you guys. I want my money today. First of all you took money for a time I was not even using your service and now it's an issue to refund. I want my money today!!!
BT
Bridgette T's update17 Mar 2022, 12:40
Reviewer Update
It was supposed to be requested last month already I waited the 10 days turn around time I was given and you are telling me you only requesting it now.. I have had it with you guys. I want my money today. First of all you took money for a time I was not even using your service and now it's an issue to refund. I want my money today!!!
BT
Bridgette T's updateReviewer Update
17 Mar 2022, 14:17I received notification that a refund for R191 and some cents is going to be paid. I canceled my service in December you debited me x2 in Jan when I last used your services in November. I paid R280 in Jan and you still debited R30 x2 end of fed and reversed one R30 how did you come up to this amount. Seawater after a long argument said I will be refunded R283 and some cents. This is so ******** especially if you claim you are not a contract yet you want to back date even when service are not used instead if a month to month as you say. Can you rectify this ASAP I'm not letting you play with me like you have since November. I have asked for the contacts of your CEO and none is still forthcoming.
BT
Bridgette T's update17 Mar 2022, 14:17
Reviewer Update
I received notification that a refund for R191 and some cents is going to be paid. I canceled my service in December you debited me x2 in Jan when I last used your services in November. I paid R280 in Jan and you still debited R30 x2 end of fed and reversed one R30 how did you come up to this amount. Seawater after a long argument said I will be refunded R283 and some cents. This is so ******** especially if you claim you are not a contract yet you want to back date even when service are not used instead if a month to month as you say. Can you rectify this ASAP I'm not letting you play with me like you have since November. I have asked for the contacts of your CEO and none is still forthcoming.
BT
Bridgette T's updateReviewer Update
18 Mar 2022, 15:02I have spoken to my attorney and they advised this is ******** and malpractice I'm told to wait for your response failure a favorabl response will result in a formal complaint agains Rain and you will deal with my attorney directly and not me. The fact that it had to come to this after me pleading for service and all times I have been failed. It's enough! I want that feedback to enable me proceed with this matter.
BT
Bridgette T's update18 Mar 2022, 15:02
Reviewer Update
I have spoken to my attorney and they advised this is ******** and malpractice I'm told to wait for your response failure a favorabl response will result in a formal complaint agains Rain and you will deal with my attorney directly and not me. The fact that it had to come to this after me pleading for service and all times I have been failed. It's enough! I want that feedback to enable me proceed with this matter.
BT
Bridgette T's updateReviewer Update
21 Mar 2022, 03:38You have not come back to me with your findings as per your previous comment to say you are investigating. The end of the day came and went with no feedback as promised.. I have a huge problem with you not explaining how you came to this amount.
BT
Bridgette T's update21 Mar 2022, 03:38
Reviewer Update
You have not come back to me with your findings as per your previous comment to say you are investigating. The end of the day came and went with no feedback as promised.. I have a huge problem with you not explaining how you came to this amount.
BT
Bridgette T's updateReviewer Update
28 Mar 2022, 12:49I'm not sure what's going on with you people and your service towards complainants. What does your silence to this matter mean?
BT
Bridgette T's update28 Mar 2022, 12:49
Reviewer Update
I'm not sure what's going on with you people and your service towards complainants. What does your silence to this matter mean?