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Mikateko V

1 reviews | Active since Apr 2015

24 Dec 2024, 08:11

I want my REFUND!!!

Rain has just debited over R1500 from my account. I never agreed to this amount. The agreement was R400. I am shocked how they can do this at a time like this. I want my refund now, or I am making it up!!! The worst part of all you are unreachable, what sort of business are you though!!! I want my money back.

0
Replies (3)
Rain
Rain's reply24 Dec 2024, 10:22
Official
Hi Mikateko,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.

Thank you.
rain.
MV
Mikateko V's update24 Dec 2024, 10:34
Reviewer Update
That's nonsense because when one of your agents called, I did advise that I will not have that amount of money but you went ahead and debited my account. Please back track on your call recordings . The arrangement was R400. I will report this to the Ombudsman. You cant do this. Worst of all you have the worst service. I want the call recording where I agreed for you to debit almost R2000 in this month.
MV
Mikateko V's update24 Dec 2024, 12:18
Reviewer Update
Hi,

As mentioned on the call, may I please have email confirmation or SMS confirmation of this.

Regards,
Mikateko